FAQ's
The customer support and production teams operate Monday to Friday, excluding national holidays.
Customers with an annual spend of $25,000 or more may qualify. Contact contact@proimageeditors.eu for more information.
Yes, volume discounts are available. Please contact contact@proimageeditors.eu for details.
Your satisfaction is our priority. We will revise your files at no additional cost.
- Submit revisions within 10 working days
- Provide clear and specific feedback
- Include reference examples where possible
Revisions are typically returned within 24 hours.
We maintain strict data security measures, including:
- Client confidentiality through coded communications
- Centralised, domain-controlled file storage
- No external storage devices permitted
- Advanced anti-data-leak policies
- Restricted internet access
- 24/7 CCTV monitoring
- Keycard and biometric access controls
Our backup policy is as follows:
- RAW files are stored for 15 days after delivery
- Processed files are stored for 25 days after delivery
After logging in, go to "Orders" to view your order list. You may upload files using one of the following options:
- Web Uploader: For files up to 100 MB each
- FTP: For files, folders and Smart Previews (click "Confirm" once uploaded)
- Link: Upload via Dropbox, WeTransfer, Google Drive, etc. and paste the link
An invoice is generated after payment is completed. It will be available in your PIE account and sent via email.
Yes, you may choose your preferred billing currency during checkout. Payments will be automatically converted to the selected currency.
PIE Credits offer a flexible, hassle-free payment method. Instead of paying per transaction, you can pre-purchase credits and use them for future orders. An invoice is provided for each purchase.
How it works:
- Purchase credits by clicking "Add Funds" in your profile
- Credits are added instantly once payment is complete
Redeeming credits:
Select "Use Credits" during checkout.
Terms and conditions:
- Credits are non-refundable
- Credits do not expire
To ensure secure and convenient payments, all transactions are processed via PayPal.
- PayPal account payments
- Credit card payments via PayPal
- Debit card payments via PayPal
Select "Don't have a PayPal account?" on the PayPal page to pay by card. Alternative options may be available for high-volume, high-frequency customers with an annual spend of $25,000 or more.
Follow the steps below:
- Enter the discount code in the box next to the "Apply" button
- Click Apply to update the discounted amount
- Check the totals to ensure the discount has been applied
Follow the steps below:
- Log in to your PIE account
- Scroll to the bottom of the Services page and select "Make a Payment"
- Complete the order form
- Select "New or Existing Order" under Payment For
- Enter the total amount in the Custom Price field (without the currency symbol)
- Proceed to checkout and make payment
Follow the steps below:
- Log in or sign up for an account
- Select the service type required
- Complete your job preferences
- Add the order to your basket
- Review your order
- Click "Add More Services" to include additional orders
- Apply any promo or discount code
- Proceed to checkout and complete payment
- You will receive an email confirmation
Follow the steps below to place an order:
- Select the service of your choice
- Click "Order Now", located in the centre of the webpage
- Log in using your username and password
- Select the service type you require
- Specify the type of editing you would like
- Add your order to the basket by clicking the "Add to Cart" button
- Review your order and apply any promo or discount code
- Proceed to checkout and make payment
- You will receive an email confirming your order
To create an account, follow the steps below:
- Click on the Sign up link in the navigation
- Click the Sign up button and complete the registration form
- You will receive a welcome email with an account verification link
- Verify your account and start placing orders
Image size requirements for MLS vary by country and state. Please provide the required dimensions based on the property's location.
The standard final output format is .MOV. If specified, we can also provide output in .SWF (Flash) or .QTVR (QuickTime) formats.
HDR is an optional step. You may choose to provide a single good-quality image. However, providing between 5 and 15 images with varying exposure levels is recommended.
We use sRGB as our default colour profile. We also work with Adobe RGB and ProPhoto RGB.
ProImageEditors provides various services such as retouching, restoration and editing for both stills and video. If you have a specific question, please contact us at contact@proimageeditors.eu.
For best results, we recommend a minimum resolution of 300 dpi.
ProImageEditors caters to photographers and videographers from different verticals. Listed below are some of the verticals and the corresponding services: